Customer Service Representative

Company: Art of Football
Location: Nottingham
Job Type: Full-time, Apprenticeship

About Art of Football:

Art of Football is a dynamic and passionate team of artists and football enthusiasts who create unique and stylish football-related products. We transform key moments from the beautiful game into stunning works of art that resonate with fans around the world. Our team is dedicated to delivering exceptional customer experiences, and we are excited to offer an apprenticeship opportunity for a motivated and customer-focused individual who shares our passion for football and creativity.

Job Overview:

Art of Football is seeking an Apprentice Customer Service Representative to join our team. This role is designed to provide hands-on training and experience in the field of customer service while assisting with the day-to-day operations of our fast-growing business. As an apprentice, you will learn essential customer service skills, gain a deep understanding of our products, and play a crucial role in ensuring our customers receive top-notch support.

Key Responsibilities:

  • Respond to Customer Inquiries: Answer customer queries via email, phone, and chat in a timely and professional manner, providing accurate information and solutions.

  • Order Processing: Assist in processing customer orders, tracking shipments, and managing returns and exchanges.

  • Product Knowledge: Develop a comprehensive understanding of Art of Football products and be able to offer advice and guidance to customers.

  • Issue Resolution: Identify and resolve customer issues and complaints, escalating complex problems to the appropriate team members as necessary.

  • Quality Assurance: Maintain a high standard of service quality by adhering to company guidelines and policies.

  • Customer Engagement: Build and maintain positive relationships with customers, ensuring they feel valued and heard.

  • Administrative Tasks: Support with general administrative tasks related to customer service and order management.

  • Learning and Development: Actively participate in training programs and workshops to enhance your customer service skills and knowledge.

Qualifications:

  • High school diploma or equivalent.

Skills and Attributes:

  • Strong communication skills, both written and verbal.

  • Excellent problem-solving abilities.

  • A passion for football and an understanding of football culture.

  • Detail-oriented with a focus on delivering exceptional customer service.

  • Ability to work as part of a team and adapt to a fast-paced, evolving work environment.

  • Basic computer proficiency, including Microsoft Office applications.

  • Positive attitude, patience, and a willingness to learn and grow.

Benefits:

  • Comprehensive apprenticeship training program.

  • Opportunity to work in a creative and football-focused environment.

  • Competitive hourly wage.

  • Career advancement opportunities as the company continues to grow.

How to Apply:

If you are a dedicated football fan with a passion for providing exceptional customer service, we encourage you to apply. Please send your resume and a cover letter explaining why you are the ideal candidate for this apprentice customer service role at Art of Football. Email your application to .

Art of Football is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment.